ShawnTech Dispatchers are always available to designated Department of Corrections facility personnel or a Prime Contractor's Dispatch Group: twenty-four hours every day, seven days each week. They handle reports of telephone or system trouble affecting the inmate call control system by using advanced server based software to generate, record and track problems. In addition our Dispatch Operators follow up each day on the ticket status of calls that remain open into the next day or over 24 hours.

For further quality control, the ShawnTech Dispatch Center team verifies all completed vendor repairs with the ticket POC or designated facility inspector before the ticket is officially closed. Only when repairs are verified in this way is the ticket closed and the customer notified.