Inmate Phone Services

ShawnTech provides installation, maintenance, and support services for inmate calling solutions. We are the leading independent provider of these services with experience on all major call processing platforms in over 350 correctional facilities nationwide, which is the quality benchmark for the industry . Our service to platform providers minimizes system and phone downtime, resulting in greater call revenues, higher customer satisfaction, and ultimately contract retention and extensions. Our services result in system stability at correctional facilities, as well as reliable and consistent support from an experienced and trained technicians.

Our services include, but are not limited to:

• Pre-installation site surveys and wiring
• Phone installation, conduit, and wiring
• Project management and transitional project support
• Pre-test and turn up of systems
• End-user training
• Cabling infrastructure and support
• System maintenance
• 24/7 help desk support
• Online customer portal for ticket management
• IT services staff augmentation