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ShawnTech Communications is an exceptional team of professionals working together to achieve one goal—to provide our customers with legendary service. Fulfilling this promise requires talented, dedicated individuals who desire to work as a team to provide industry-leading services and solutions to the correctional market.

We are always looking for good talent.  If you are interested in joining ShawnTech, please contact us at hr@shawntech.com.  A listing of our current open positions are:

Field Technicians

Locations

  • Helena, MT; Great Falls, MT; Butte, MT; Billings, MT
  • Sacremento County, CA

Position Summary
This position requires a trustworthy and versatile technical individual with a background in telecommunication and computer systems, general repair and maintenance, and system support. Preferred experience includes telecomm wiring, computer maintenance and repair, general mechanical aptitude, and software applications. A current A-Plus and Network-Plus certification is also highly desired. The individual must be able to work in on their own within correctional facilities while interacting with customers, employees and partners on a daily basis. He or she will be directly responsible for the support and maintenance of the inmate call-out system, phone infrastructure, and other maintenance tasks to provide efficient system utilization and performance.

Key Responsibilities

  1. Troubleshooting, correcting, and servicing issues with inmate communication systems
  2. Identifying, repairing and resolving operational inmate call system problems
  3. Addressing basic telephone repair and maintenance needs of the facility
  4. Meeting all service requirements put forth by the customer contract
  5. Building and maintaining working relationships with the facility staff and customer contacts
  6. Monitoring time and controlling service-related expenses
  7. Installing hardware and related equipment
  8. Working with data and low-voltage cabling and wiring

Education

Technical associates degree or equivalent experience

Experience Requirements

Two to four years of experience with related technical services

Working Conditions

Will require travel to and work in correctional facilities. Must be available on call 24x7, except when on vacation or personal leave. Must be able to pass company and facility background checks. May require weekend and evening hours.

Supporting Competencies/Skills

  • Knowledge of video surveillance (Optional)
  • Familiarity with wireless networking (Optional)
  • In-depth knowledge of fiber optic cable, testing, splicing and provisioning
  • Ability to drive and/or travel to correctional facility to maintain and service phone systems
  • On-call assignment of work via assigned trouble tickets
  • Timeliness when responding to and resolving phone system problems
  • Ability to follow work assignments made by operations dispatch
  • Adherence to company policies and procedures
  • Courteous and helpful behavior with correctional facility staff
  • Ability to fully complete assigned tasks with quality and efficiency

How to Apply

Please send a resume to Janna Trowbridge at JTrowbridge@shawntech.com.

Please contact Janna Trowbridge at JTrowbridge@shawntech.com or 937-898-4724  with any questions. 

ShawnTech is an Equal Employment Opportunity Employer

It is the policy of ShawnTech to provide equal opportunity in employment to all employees and applicants for employment.  No person will be discriminated against in employment because of race, religion, color sex, age, national origin, disability, military status or any other characteristic protected by applicable federal or state law.

ShawnTech will reasonably accommodate qualified employees and applicants with disabilities when the person can safely perform the essential functions of the position with or without reasonable accommodations.